dfwskier, do you work for Southwest customer service? All your recent replies seem to suggest this as you seem to always be in support of Southwest. Just wondering what they are paying you or what makes you drink the Southwest Kool-Aid.
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10-25-2020
01:05 PM
10-25-2020
01:05 PM
More Rewards is a program exclusively for Rapid Rewards® Credit Cardmembers to redeem Rapid Rewards Points for items other than Southwest travel. Cardmembers can use their points for merchandise, international flights on global carriers, hotel stays, rental cars, gift cards, and exclusive Cardmember experiences. Notice the word exclusively. Just because a company can change their terms, doesn't mean it is right for them to do !!! To de-value your points by 50% is ridiculous and not ethical for a company that tries to pride itself on values and the Southwest Way. YES, these are without a doubt UNETHICAL CHANGES !! This is not a timeshare company where you can expect behavior like this. We How We Treat Each Other Teamwork Practice civility Embrace Team over self Be inclusive Honesty Speak up Be transparent Tell the truth Service with LUV Practice Hospitality Live by The Golden Rule Don’t be rude http://investors.southwest.com/our-company/purpose-vision-and-the-southwest-way
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Are you kidding? Are you a Southwest employee? This is a totally legitimate complaint so please be quiet and move on. Southwest made a decision to work with this company and it is their responsibility to lookout for their best customers. I'm pretty sure they had a big part in the decision to raise the prices 50%. As I mentioned in my post, this is price gouging during a pandemic !!
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10-23-2020
07:54 AM
10-23-2020
07:54 AM
This is without a doubt price-gouging and I believed it can be investigated as such Due to the Corona virus, obviously less people are using their Rapid Reward to travel. Therefore, cashing in points to buy gift cards has become an option for many. Now Southwest and their affiliate company (which I am pretty sure they have a major ownership in) decide to increase the price of gift cards 50%. That is 100% the definition of price gouging as we are over 200 days into this pandemic. For me personally, the gift cards were going to be used as Christmas gifts since finances are really tight and travel is not an option for our family in the near future. I plan on posting this to websites like Slickdeals.com and other consumer websites to warn of this abuse by Southwest so others do not sign up for the Southwest gift card. Just a few months ago, I purchased a $50 Foot Locker gift card for 5,000 points. Today, the same gift card would cost me 7,500 points. I recommend that others join with me to fight this gouging during a pandemic. Please post to as many websites, YouTube, etc.
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