Prior to my taking a trip to Maine this past summer, I carefully researched the Covid-19 policies and practices for each of the airlines flying to Portland. Because Southwest is our #1 preferred carrier, I was so pleased to learn that SW also had the best approach to safety and social distancing. A big factor in my flying Southwest was that y’all had committed to leaving the middle seats empty. After other airlines began using the middle seats recently, I was so happy that Southwest had extended its commitment this fall. However, the most recent announcement that you plan to begin using middle seats is so disappointing. Y’all were leading the pack. Southwest has built its brand on care and concern for people, and that has been the key to success over other airlines. Please don’t step away from that now. Hang in there and do the right thing by maintaining social distancing. I won’t fly other airlines because they’ve gone back to using middle seats. Reconsider this decision so that you remain the airlines that puts people first.
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