10-27-2020
04:04 PM
Last Nov 2019 . I made reservations to visit my Daughter in Tpa and visit my son in Jax returning to Phx on 12/17/19 . A few days before i was to leave on this trip my son was diagnosed with a rare brain tumor . Had to put my reservations for the trip on hold due to his condition . Since then, as we all know the Covid 19 virus shut down the world . My sons Cancer is now in remission and he is now scheduled to under go a bone marrow transplant in a few days . The reservations that I mentioned above are now set to expire on 11/9/ 2020 . Southwest has refused to allow me to extend them past that date . Unless I pay them $100 for each flight that was booked . When I contacted Customer Relations and told them my story , the flat out refused my request to allow me to extend the reservations for two months unless paid the above money . So much for being a family oriented airline . So much for being a loyal customer for over twenty years .
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