10-28-2020
09:11 PM
I had travel funds originally generated from a trip to South Carolina I had booked for travel in late March/April, but re-scheduled to October 2020 due to covid and stay-at-home order. Trip cancelled for October 2020 in September 2020 due to quarantine orders for Chicago for travel to South Carolina as well as us now having a newborn. now my funds are set to expire on 11/20/2020 and contacted Southwest multiple times and no exception being made to extend funds. Keep recommending customer relations, but over 45 minutes of waiting and no answer.
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