10-31-2020
11:40 AM
We booked a vacation package to Las Vegas though Southwest Vacations. We were to travel on July 11-14. We canceled on June 27, 2020 due to Covid restrictions and many places were closing due to the virus. So I filled out my form because the lady on the phone told me it would be quicker. Since we canceled so early I did not have any tickets to return or passes. I was told it would take at least 90 days for get a refund and if they needed anymore information that I would be contacted. Well, it is now 120 days past our travel date. The only email I have received from southwest vacations is they received my form to cancel or trip. I have tried to call and get a voice message or if I can get to a representative it is over an hour wait time. I have also sent 2 emails just looking into the status of the refund. My gut is telling me that we may just be out the $804 that we paid for the vacation. We were originally told, by a real person, that we would get credits for our flights and a refund for our hotel. The credits would be good until 2022. Well the rate that they are moving to give out these credits 2022 will be here and gone. Very frustrated, and I don't think that I will ever book a vacatoin through Southwest Vacations
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