855-234-4654 is customer relations' phone number. It is only staffed Monday thru Friday. 800-435-9792 is customer service's phone number 24/7. If phone wait times are long just hang up and try Twitter, Facebook or e-mail instead. Southwest is pretty good about responding to these. The cell app "chat" function is another viable option. The virus is causing all airlines to juggle schedules. Thus lots of people are calling.
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