11-30-2023
11:43 AM
I have been a loyal customer with Southwest for years and fly the airline almost exclusively. More recently, back in October 2023, valuable items were stolen from my checked luggage. I opened a case Southwest and TSA per Southwest's recommendation with all supporting documentation and have been getting the run around since. I will continue to escalate this issue to the highest degree necessary and have decided to fly other airlines after my last scheduled trip in December. Is 2 free checked bags worth the potential cost of theft? It's a free for all for airline or TSA employees to do as they please. I am working with both to solve the issue, but nothing is being done. I have also submitted reviews on multi-sites warning travels of this.
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11-29-2020
12:07 AM
11-29-2020
12:07 AM
Everybody can jump on me, I'm ready for it, BUT, I've always felt that so many of the issues I see on this forum could be sorted out and solved if Airlines had cameras on their planes. I know I'm in the minority.
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11-02-2020
06:37 AM
11-02-2020
06:37 AM
Sorry to hear of your trouble. It has to be frustrating to not only lose your stuff, but to put up with the long wait times. Was the stuff you lost kind of old _(2-3 years or more)? Airlines reimburse depreciated value of lost items. Thus older stuff is "worth" less than newer stuff. You could always escalate this to customer relations. Here's how: https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355 Good luck
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