@Floridagal45 wrote: Sorry to hear of your issue. Southwest is simply doing what it said it would do (and you agreed to) when you bought a non refundable ticket. Who knows what the virus situation will be by 5/31/21. It may have improved enough for you to take a flight. If not, you do have some recourse. SW has an unofficial policy that lets travelers with expired travel funds turn those funds into vouchers. This can only be done after a travel fund expires. It must be done within 6 months of the expiration date. The resultant voucher can be used by anyone but expires in 6 months. Cost (subject to change) is $100. Hope that helps.
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