I'm just posting to say that I am done with Southwest and will not be using them from this point forth. Twice I've missed flights because of falling ill, and both times I got the usual "some glasseyed soulless husk of a human being in public relations" response saying "No refunds."
Here's what I just got regarding my inquiry into a missed flight about two weeks ago:
Dear Samuel, Thank you for contacting us. I appreciate the chance to address your concerns. I apologize to hear that you forgot to cancel your reservation to Houston in October. With our no-show policy, if a ticket is not flown and is not changed or canceled by the Customer at least 10 minutes prior to scheduled departure, the remaining itinerary will be canceled by Southwest, and all unused funds associated with a Wanna Get Away fare will be forfeited. The unused funds associated with a Business Select fare, Anytime fare, Infant fare, Child fare, or Senior fare segment(s) will be held as travel credit for the originally ticketed Passenger and can be applied toward future travel completed by the expiration date. In order to notify our Customers of our no-show policy, it is communicated on Southwest.com during the booking process and included in the itinerary receipt, which is emailed to the address provided when the reservation is booked. Regardless, I regret if you were unaware that your reservation needed to be canceled prior to your scheduled departure. At this point, the unused funds associated with your outbound flight under confirmation number (redacted) have been forfeited and are no longer available. I realize that I won’t be able to lessen your frustration over the forfeited funds, but I hope you’ll consider that our no-show policy helps us predict future inventory and reduce the number of empty seats and lost revenue. By asking our Customers to cancel reservations on which they do not plan to travel, we are better equipped to protect/maintain our bags fly free and no change fees policies. Your business is important to us, and we hope you’ll continue looking to us when your travel plans include the cities we serve.
Delta and United have been dirt cheap compared to Southwest as of late anyway so it's not like I'm missing much. Southwest, don't contact me unless you're prepared to give me a full refund for both missed flights attached to my Rapid Rewards number to make this right. I am not interested in some non-answer from another dead-eyed soulless husk in public relations.
Hopefully at least a few people see this and realize that Southwest is not your friend, is not your buddy, and that there are other airlines out there.
... View more