I agree. I am 75 and just had to cancel my reservation to see my family in Chicago over the Christmas holiday. SW will offer no refund and I am fine with that. However, they will not allow me to use the funds for members of my family to fly to see me or convert the funds to Rapid Reward points AND I personally must fly before May 31, 2021 to be able to use my funds. In other words, being in the worst age group for Covid complications and death, SW wants me to fly somewhere in the midst of a pandemic. Where's the love there?
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