I normally do not take the time to create posts but something in me decided to create this account specifically to make this post. I was truly disappointed with the shear lack of customer service I received today. I don’t know what bothered me more that I felt like what I was seeking was reasonable or that the agent came across as dismissive and uncaring. I know sometimes their job can be difficult but ever heard the saying fake it till you make it. I purchased the early bird check in for my 14yr old sons flight, it’s a more reasonable cost than the $50 upgrade fee. He has some anxiety when he travels and gets nervous so it’s nice to get him on the plane just a little earlier so he can pick his seat and get settled before the plane gets to full. I had to make a change to his ticket after the 24hr window and lost the opportunity for early check in now I do know there’s a policy but is there a policy against being considerate and making reasonable exceptions. I explained to the gate agent the situation and asked if there would be any way for him to board just a little earlier even if it was at the very end of the Group A boarding she stated the only way he would be getting on earlier is to pay an additional $50 on top of the $25 I already paid for early bird check in. Overall it was just disappointing sometimes I see employees being really kind and considerate to others I just wish I would have lucked up and got one of those instead of someone who made me feel like I was trying to pull one over and wasting her time. It wasn’t like I was trying to get something for free and I truly believe the agent had the power to make a difference. Just disappointing.
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