12-10-2020
07:08 AM
12-10-2020
07:08 AM
My point is why did Southwest change the Covid policy as of Sept 7th when we are at the peak of the pandemic?? They need to extend the policy through the duration of this pandemic.
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12-10-2020
07:03 AM
12-10-2020
07:03 AM
They absolutely did refund the non-refundable ticket to my account as an eticket credit which I have until Dec 31 2022 to use. https://www.delta.com/us/en/travel-update-center/change-or-cancel-your-trip/cancel-change-requirements
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12-07-2020
05:25 PM
Unfortunately your opinion is not that of medical officials. Though it is mild for some it is quite the opposite for others, thus the world shutting down. I work in healthcare and the demographic I serve are the high risk. I can’t choose company policy which is erring on the side of patient safety not popular opinion. A vaccine is not going to fix this problem anytime soon. Anyone who is in the medical profession can tell you its a 2-5 yr ever evolving process. I can appreciate your opinion & optimism but the circumstances I am referring to in this post is not going to change for the better with in the next few months, in fact we are seeing the complete opposite. 😕 Every business has had to adapt and take losses all I’m saying is the policy being cut off on September 7th doesn’t quite make sense and the consumer is the one at a loss.
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12-07-2020
05:15 PM
12-07-2020
05:15 PM
Agree to disagree. Delta has allowed cancelation with full refund or to be held as a credit for future flight no expiration. I do agree that the policy prior to Sept 7th was great, however that is no longer offered. Point being Covid is at an all time high with in the population so that policy should cover through the beginning of next year. You validate my point in your response. I booked in July and had to cancel at the end of Sept due to increased cases and work regulations. All things beyond my control my refund expires with in the next 5 months.
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Southwest needs to re-evaluate the current Covid policy regarding refunded ticket credit with Covid cases being at the highest ever & rising. This pandemic is not going away anytime soon and your patrons should not be penalized for choosing not to fly due to restrictions. Refund credit should have extended expiration, transferability or used to purchase southwest rapid reward points that do not expire. Disappointed with the current response of employees saying there is nothing they can offer at this point due to policy . Again Covid rates are at the highest ever and as a healthcare provider I feel that it is really unfortunate that Southwest is penalizing patrons for avoid health risks.
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I had to cancel 3 trips at the end of this year due to COVID restrictions at work due to being a healthcare provider. I now have over $700 in credit I will not be able to use before the expiration next year. I am hoping Southwest administration does the right thing and changes the policy that allows extensions as Covid cases are at the highest point ever and shutdowns are again already occurring in CA. It would be fabulous if they allowed tickets to be purchased for others as I want to use my credits to get my daughter home from college, she is the only one traveling in our family at the current time do to restrictions. However, the least that could be done is extension for credits or ability to use the funds to purchase southwest points that will not expire. Something needs to be done due to the continuation of the Pandemic that unfortunately is not going away any time soon.
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