I've had 100 Southwest initiated changes so far this year! It's a tough year for all of us. I think Southwest is doing great managing these changes, all have been at least 30 days in advance and often much more. With all this experience with changes I have a suggestion to assist people when changes must be made. Show times as AM/PM rather than 24 hour clock. Most customers will understand it better. Should be a simple software change but may help people. On another related item, when I get a change, I resend an itinerary to my wife and myself. Do so means looking at the details of the flight and selecting "Email". It would help if the normal names that I send itineraries to were available to just select. This is available when making reservations but not when re-sending. These two minor possible improvements would help me and I believe others. Overall I'm very pleased with the service.
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