12-11-2020
01:33 PM
12-11-2020
01:33 PM
In September 2020 we purchased a ticket for my mother in law to travel from Dallas to Phoenix in October 2020 but she did not travel by air because she is 85 with asthma and was afraid to be around so many people with COVID-19. My husband and I flew Southwest to Dallas, rented a car, and brought her here to Phoenix. We are asking that the credit for her cancelled tickets be moved to our account so we can use the funds to travel ourselves. We are told only she can use the credit, but she will never fly again and we are the ones who paid for the ticket. We are not asking for a credit to our credit card, but we are asking that we can use the credit to pay for one of us (me or my husband) to travel in the future. Thank you for your thoughtful consideration and understanding. I've been trying to call customer service but the hold times are over an hour.
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