I have been flying regularly throughout the pandemic, and the experience is very inconsistent. I've had flights where everyone wore masks appropriately, and flight attendants were diligent in reminding any customers who were not following protocol. However, last night was the worst experience I've had in many years. Our flight was completely full, including middle seats, and there was NO attempt to enforce mask wearing. I observed several customers with masks worn below their noses, or even below their mouths, and in one case a customer completely removed his mask for most of the flight. He was in an exit row and the flight attendants were certainly aware and said nothing. I did not see or hear them address any of the passengers who were non-compliant. I have not felt so unsafe on a flight in many years. With the pandemic at an all-time high, I cannot understand how so many customers' safety was put at risk, right before the holidays especially, due to staff not enforcing Southwest's own policies. I'll be reluctant to fly Southwest again until the pandemic is under control.
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