I cannot tell you how disappointed that SW has decided now at the height of the pandemic to start selling the middle seats. I too have had mixed results with passengers obeying request for mask, and people flat out not wearing them. I realize that SWA is a business and needs to stay a float during this difficult time, but they also should realize the number of long term business fliers that will seek other options because of the oversold flights. I also am so disappointed that it now takes me sometimes 7-8 hours to get to destination that in the past only took 2-3 hours. Limited flights, oversold seats, I will be forced to shop other airlines until some of the SW service that I cherished in the past returns.
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