Today was a very frustrating experience. We arrived at BWI with ample time in advance for flight check-in. The line extended from the flight attendant counter to the end of the marked-off queue area, and only two full-service attendants to check-in customers. The lack of personnel created a lengthy wait time, rushing through security, and practically missing our flight. In addition to the issues mentioned above, the customer behind us attempted to skip his place in the line by speaking to a Southwest attendant; initially, the attendants tried to check him in when another customer pointed out the unfairness of the situation; later, to skip him in the line before us and check him in. Like him, most of us in the line risked missing our flights. We had to run to our gate on a last call overhead page done, had there been more attendants, this whole situation could have been mitigated. I am really disappointed by this whole experience!
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