01-03-2021
09:02 PM
01-03-2021
09:02 PM
Chgoflyer-no disrespect taken. As I stated in original post. No, I haven’t traveled by air very often at all. I get policies and the reasons for having them. But I also know that the world is not always black and white. But I understand business and I understand that I have no right to a refund. But I also understand that I appealed to southwest as a customer. I appealed as a human with what I think are valid reasons for an exception and I was denied. By southwest. Not by any other airline not by any other business. I was denied by southwest while living in third world conditions for two months. We got through it with little help, with little media coverage. But we will remember. ask yourself, would you have been able to take a vacation or leisure after this? https://youtu.be/-BhYBd1ooho
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01-03-2021
08:06 PM
01-03-2021
08:06 PM
I don’t care what the other airlines would have done. I purchased my ticket with southwest, no other airline. This topic is about southwest. but I get it. I unknowingly purchased a non refundable ticket. My. Bad. The cost of a flight that I did not take is not gonna break me boo. However, I will remember, that when I was at a point in my life I where I needed a little help or sympathy more than any other time, that I appealed to southwest for a refund and was denied. And that’s ok, that’s business. But I will remember. And I will never give southwest another dime. And I’ll tell this story any time Southwest comes up.
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01-03-2021
07:43 PM
01-03-2021
07:43 PM
Yes. I did cancel a month and a half after the hurricane. I didn’t have electricity for a month, and internet took almost 2 months to come back. Nothing changes my point. Southwest does not care about natural disasters and will not make any exceptions for them. Periot! So, buyers beware. Don’t buy the “wanna get away” ticket because apparently even if you die southwest will come for your soul.
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01-03-2021
08:35 AM
01-03-2021
08:35 AM
I booked a flight to Miami Florida in November of this year. I did not realize that “wanna get away” meant nonrefundable. My bad. But I’m going to tell my story anyway, and why I will not travel with Southwest again. I live in Lake Charles, Louisiana. You probably did not hear much about my town because we are not a heavy travel destination like New Orleans or Houston, and most of the town had the ability to evacuate, and did. Therefore there were less than 100 deaths. In late August of 2020, my town was directly hit by Hurricane Laura, which was the strongest hurricane to Louisiana in over 150 years. Its regards to wind speed, it was the 5th strongest storm on record to hit the country https://www.youtube.com/watch?v=evI-JWLpsPA Our homes and town were devastated. One month later, Hurricane Delta came in as a category 2 and took the same path. My city was hit again with nearly a direct hit. Needless to say, this caused great financial hardship to my family and there is a lot of work to be done. It was no longer financially feasible or even responsible to be sipping Margaritas on a beach in Florida, with so much work to be done and so much of my money to be spent on rebuilding. So I cancelled my trip. I was refunded my room, but not my flight. I appealed to Southwest for a refund for the reasons stated in this account, but I was denied again. My funds remain in a travel account. I am 43 years old and have flown twice in my life. Once for business and only once for a personal trip. I will be out the cost of this flight. I know I will not be flying in the upcoming year since I am nowhere close to a frequent flyer, but I can assure you that the next time I fly, it will NOT be with Southwest.
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