My flight was cancelled, and I have been trying to get in touch with customer service; and I have been on hold for 1.5 hours. That is ridiculous, no one should have to wait this long. There was a flight at 630 pm which was still available but I have been on hold for so long it is full now. I understand weather can cause cancellations but you need to hire more people to help with these types of issues. Or bring in more personnel when you know a weather event will be delaying flights to help your paying customers. Very frustrating and disappointed in an airline I like to use but will start to look at other airlines.
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