01-13-2021
05:53 PM
I have over 900 in travel vouchers expiring Jan 25, 2021. They were issued Jan 25, 2020. That gave me a whopping month and 1/2 to used before lockdown... I'm trying to schedule a trip now and they will not extend - not even 6 months. This is a voucher, not points. They are so short sighted. I am the customer that will be loyal (yes, I have points as well as the credit card) - yet they won't extend. Unbelievable. That is my money and they are going to pocket it and give me nothing in return. When things get back to normal they are going to wonder where their customer base went. I was told If they extended me they would have to extend everyone. What's wrong with that? JUST DO THE RIGHT THING!!! Don't put this problem on the back of your previous customers. You have done nothing and have no right to keep their money
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