@Cochinita wrote: No. There’s no way to reach Southwest in order to change the flight. Contact via Messenger, sure, but can’t do anything thru that. I have no doubt it’s some telecom issue unrelated to Southwest. But google it. This has been going on for years based on the posts and the hit-and-miss as hoc “solutions.” If the site were functional, I wouldn’t have needed to call in the first place. It’s repeatable. Look up that error code. I simply cannot change a return flight—maybe it’s because it’s international. I’ll have to try the “stand by” game but we both know there are luggage reroute variables etc. If you are a rapid rewards member can you use the Chat function within the app? Also Twitter can help you (don't submit any identifying info until they ask you for a direct message) - if the flight change is the same or less cost. Or if you booked with points and you have points on your account to make the change. Neither of these two methods can take payment though if the change would be a higher cost flight.
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