01-21-2021
12:53 PM
01-21-2021
12:53 PM
@elfrus22 wrote: I canceled the same day the entire purchase. Since you earlier said you cancelled in February, it doesn't matter anymore when you cancelled. Cancelling in February provided no covid accommodation from Southwest; that protection came later. The important question now is: Did you book both you and your husband together, at the same time, in the same transaction? (Meaning, when you made the flight purchase in February, did you make a 2-passenger reservation in a single transaction?) If so, the entire transaction should have taken on the expiration date from the applied funds. If this is the case, I'd suggest you reach out to Customer Relations (not the "regular" phone line) and carefully explain the situation. If not, and they were two separate transactions, then you are an unfortunately victim of the oddities of the covid accommodations Southwest provided.
... View more
