01-20-2021
03:18 PM
Thank you for your input! Apparently, I would have, had I known that the pandemic would still be active. Since we are still are amidst a crisis, Southwest should extend it again and give us another opportunity to extend.
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01-20-2021
12:28 PM
It is extremely discouraging that customers would forfeit their funds due to Covid-19 restrictions. I have $214.oo pending travel funds that expire February 10, 2021. Due to Covid-19 restrictions in Pennsylvania, I am not able to travel and return back to work. After speaking with several Southwest representative, Mary being the last, I am told that their policy is 1 year to use the funds. Southwest has a lot more money than and do, and additional procedures should be implemented so that we, the customer are not penalized by not extending the travel dates beyond the 1-year period. Refunds would not be necessary, however, an additional year would let the customer know that you actually do care about their well-being. Katrina Weekley,
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