01-20-2021
09:56 PM
01-20-2021
09:56 PM
Because of Covid I was restricted to fly for several months. My companion and I were only able to fly in September. I feel SWA owes me two years of Companion Pass....for 2019 and 2020. The 2019 was a carry over from 2020 to 2021. So, I am using the 2019 pass. I earned the 2021 Companion Pass (for achieving over 125000 points) but it cannot be used because SWA only issues one Companion Pass per year.
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01-20-2021
09:49 PM
01-20-2021
09:49 PM
I called SWA Executive Office and spoke to Esteban, employee # E135097. He informed me the second 2020 companion pass is good for only this year. And, the 2019 pass was a gift during Covid. He would not let me talk to a superior because he as was working from home. My complaint would be noted and given to SWA for future education discussions. There would be nothing done regardless. SWA should satisfy their long term passengers.
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SWA Companion Pass policy needs to be reviewed...and changed! In 2020 SWA increased the points to 125,000 for the Companion Pass Program so it was a challenge to achieve this goal. I have a Companion Pass for 2020 and 2021. Due to Covid SWA extended the Companion Pass Program to June 30, 2020 then another extension to December 2021 for those people who had earned the pass in 2019. SWA had the Companion Pass Program in 2021 for those passengers who earned 125,000 points in 2020. I have the Companion Pass for 2 years (2020 and 2021) but SWA is only giving one year. Is that fair? After earning 125,000 points? What happens to those dedicated SWA passengers who earned a companion pass for 2021 and 2020? According to their Executive Office NO EXTENSIONS OR PERKS WILL BE OFFERED. So technically numerous SWA customers will LOSE ONE YEAR OF COMPANION PASS. Any thoughts or recommendations?
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