01-22-2021
11:05 AM
01-22-2021
11:05 AM
I just booked a trip last night through Southwest vacations to Cancun. The itinerary was for 7 nights for both hotel and airfare. The price is the exact same on the confirmation, same dates, etc., but the hotel is only for 5 days of the 7 and the airfare is correct at the 7 days. Southwest is not correcting this issue with their system. What do I have to do to get this hotel put to 7 days as was quoted at the given price? Travel agent has called and talked to SW Customer Service and they are not correcting THEIR error. Is this what is expected from Southwest??? I have never flown SW in the past, and at this point, wondering if I ever will.
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