@reneepasley
I apologize for any inconvenience our policy change has caused. Any animal that formally traveled as an ESA and does not meet the requirements as a trained service dog, may be eligible to travel as a pet under our current pet policy instead. As a peer-to-peer forum, we are not equipped to assist you here, but I'd encourage you to Contact Customer Relations for assistance, especially if you've encountered any inconsistencies on a specific flight. Thank you!
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