The comments from the middle aged white men defending Southwest's bad policy are laughable. They all seem to come from the type of middle class suburban man who thinks gaming a system is some sort of virtue and bestows insight. Here is the bottom line. Southwest set an expiration date on the travel refunds, and the expiration date happens to occur in the middle, not the end, of a global, once-in-a-century, pandemic that has killed hundreds of thousands of Americans. It is unconscionable for Southwest to refuse to extend the expiration dates on these funds. It is also unreasonable to expect customers to cheat a system by buying tickets and returning tickets in order to trigger an extension of the refund. That mere fact that such a tactic can work, does not mean that such a tactic is the available and expected solution to a bad policy. The tone of the smug people suggesting that any customer who failed to cheat the system in such a way somehow deserves to lose their money without receiving any good or service in return, despite the fact that the money was given to Southwest in consideration for a service, is patently absurd and completely made up reasoning. There is one, and only one fair policy for Southwest which is to grant additional extensions on such expired travel funds in light of the public health crisis.
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