02-01-2021
04:28 PM
02-01-2021
04:28 PM
@chgoflyer Please remove the "Solved" description from the original post. This problem is far from solved. There are tons of people out there with the same issue (reddit, twitter, Facebook and this thread). In my case, the 400.00 that I am out of is between four people. So really, I have four vouchers with a 100 dollar value each. SW applies the fee to each voucher, so really I will get exactly zero dollars back.
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01-31-2021
08:43 PM
@Lesliewon I am dealing with this unsuccessfully as we speak. Can you give me the cliff’s notes of your story? Also, how long was the extension?
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@dfwskier The travel fund, from an accounting standpoint, is no different than a gift card that has no expiration date (as most have). Financial accounting is in place for this.
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01-31-2021
08:29 PM
01-31-2021
08:29 PM
I didn’t...I’m afraid it won’t work out as I intend then I’m further in the hole!
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01-31-2021
08:28 PM
01-31-2021
08:28 PM
Thanks for the feedback. Contrary to this post, I love SW. I just think SW is better than the policy in place. They have the money...don’t refund it, that makes sense. But, I can’t wrap my brain around why new money doesn’t receive the same treatment across the board in reference to how long it is useable. Oh well, life goes on!
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01-31-2021
08:20 PM
01-31-2021
08:20 PM
There’s a disconnect in our arguments. The intent of my post was the policy is bad. I concede there is a policy in place. My stance is Southwest is better than the policy in place. Take my money for the year old tix...I get it. Don’t take my money that was spent fifteen days ago. At the end of the day, it doesn’t matter. I’ve moved on and since bought more tickets with SW for another trip. I do stand by SW is the best out there as stated in my original post. I just expect more from them than what happened here. That’s all. My debate ends here.
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01-30-2021
09:20 PM
01-30-2021
09:20 PM
Fine and dandy. Here’s my argument against. This is all friendly debate. But... I used old funds to be applied to new tickets. That part is clear. However, I was short the cost of the new tickets by 400 so when rebooking I paid 400 dollars on top of the existing funds. Fast forward...The cost goes down the following week so I call to get reimbursed. The tickets were purchased prior to there ever even being a reimbursement. How can I agree to a policy that was not relevant at the time of purchase? How is it okay that this money, new money that was spent over the cost of last years tickets be applied to tickets from a year ago. That makes zero sense. None. You buy a pair of pants. The receipt expires 30 days after purchase. On the 30th day you return them for a new pair. The price of the pants went up so you can have a complete refund or pay the difference. You pay. On what would be the 31 day, you return the newest pair but they say no because the new pair inherits the receipt expiration of the old pair because it was mostly paid from old funds. It’s bogus to the foundation.
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01-30-2021
04:06 PM
01-30-2021
04:06 PM
Thanks for the feedback. I still circle back to why do I have to do this in the first place. It’s ridiculous that money spent 15 days ago gets tied to an old ticket and there’s NOTHING they can do?! Please. I even told them I was fine losing the other credits I have tied to the tickets purchased a year ago. That I understand, it has been a year. I can’t get on board with losing money spend 15 days ago. It’s wrong, policy or not it is theft...I have somehow donated 400 dollars to SW for no service provided.
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First and foremost, I firmly believe SW is the best air carrier out there. With that said, the latest round of customer service, or should I say lack of, has left a bad taste in my mouth. March 2020, tix were purchased to MCO to be used October 2020. Clearly, that trip had to be put on hold because of Covid. Fast forward to January 15, 2021, I rebooked a trip to a different destination with the same passengers. These tix were purchased with the existing credit and they were set to expire in March. We then had to change these tix to Feb 2021 (next month) but also paid 350’ish dollars more between the four traveling passengers. The cost of these tix went down so I called SW and received a credit for the difference, approximately 400 dollars. I then purchased another completely separate trip to Tampa for April 2021. Insert my issue! I was not allowed to use the credit because the funds were applied to the old tix that expired in March. So, even though that money was spent January 15 of this year, SW is only giving me until March to use or lose the 400 dollar credit. In no way can you justify giving me 1.5 months to use these funds. I have tried everything. I called customer service, escalated with customer service and was told there is no exception to help me. I tried to have them extended 15 days to use for my Tampa trip but no luck. I was also told that I need to read the fine print because it is there. If SW’s answer is to push back on the customer for not reading fine print, I’ll have to move on to another carrier. Quite frankly, it gets no more lame than that especially in the environment we are working with. I strongly recommend to everyone waiting until the last minute when you know you will for sure be making your trip to purchase your ticket. If not, there is a real risk of loss of funds, flight changes etc.
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