02-01-2021
06:57 PM
@mgarczynski wrote: They definitely aren't showing any consideration for the COVID travel restrictions. I've never been fond of them but we have to use them for company travel. I think I'll go back to them being last on my list for travel. I would imagine this community isn't monitored and you can't ask questions on their Facebook page. You can comment on their posts but not create. This community is monitored, but is basically a customer-to-customer forum. Southwest employees here (always clearly identified) aren't really able to help customers directly, but there are multiple other channels for that. Southwest's Facebook page is an extension of their Customer Relations channel. Most posts there receive an official reply, and you're always welcome to send a direct message. Contact Customer Relations
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@Bshatc01 wrote: @chgoflyer Please remove the "Solved" description from the original post. This problem is far from solved. There are tons of people out there with the same issue (reddit, twitter, Facebook and this thread). In my case, the 400.00 that I am out of is between four people. So really, I have four vouchers with a 100 dollar value each. SW applies the fee to each voucher, so really I will get exactly zero dollars back. @jldunk wrote: AGREE!!! It is far from solved... maybe a new thread needs to be started that this is far from solved! Thank you! The solution provided is currently the best option available for customers in your situation. Unfortunately, Southwest isn't offering any additional accommodations. This solution is as good as it gets. Keep in mind that we're all just customers here. Rather than opening multiple threads that say the same thing, consider contacting Southwest directly to make an official complaint. Contact Customer Relations
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