02-01-2021
12:35 AM
I just told them I couldn’t really travel due to the pandemic and fear of getting Covid. I did call before and had this lady who was so rude. Just kept shutting me down before even speaking or explaining that I was unable to travel. Caroline was sweet and I believe is on who you talk to. I understand they are following policy but i hope they are able to help people. Especially during this time which most of us can’t leave our home left alone travel.
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01-31-2021
08:24 PM
Was able to call and get an extension on my travel fund without paying the penalty! Thankful for Caroline for hearing me out knowing I was unable to travel due to the pandemic .
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