@NOLA1206 you didn't mention being charged the typical $100 fee so it appears you received a free extension of your travel fund. Sure, that's perhaps not exactly what you wanted, but you should at least recognize Southwest was attempting to be nice. Maybe that's not what happened, but your message isn't exactly clear which makes me think your email to Southwest probably wasn't the clearest either. If your credit is still in the form of a travel fund then in theory you're still eligible to extend via the $100 conversion fee once the travel fund re-expires. Again, you weren't clear so I can't provide further information. For future contact I would recommend sending private messages to Southwest via Twitter or Facebook or using the live chat function in the Southwest app. --TheMiddleSeat
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