Yes, while I'd been inclined to accept and appreciate your complaints as legitimate, the fact that you didn't appreciate the humor that is part of the SW business model makes me wonder if you're being overly sensitive to the entire experience. The goal here isn't to treat you like royalty. You're flying coach on a budget airline... with cheap snacks and water. Maybe Brandi's brand was a bit too dry for you? Again, I'm sorry for your negative experience, but I assure you regular Joe's like me appreciate the SW model and I've never had a bad time on a flight. The worst SW employees are the same as the regular boring people on those other planes. But the other 80% are much more fun than any of them.
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