@dfwskier wrote: Yup. You can cancel one out of two flights. That's a fairly recent development - within the last year.. You bring up the confirmation number, pick "cancel." Then both flights show up and you can pick either one or both. You could do it by phone before, but now you can self-service online. I'm confused up in the beginning OP mentions BWI - was the IND->MCO originally a direct flight and then changed to a connecting fight through BWI, or was that a typo? I'm not sure if that's confusing the situation. Part of your response should be that your original contact with Southwest was more than 10 minutes before the flight, you didn't have a second contact because the first contact was supposed to cancel the whole trip.
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