02-20-2021
08:16 AM
They have posted to my account, but the wine club posted in January. And yes, the total was enough to get to Companion. I have not been able to get anybody on phone with Rapid Rewards Customer Service. Only communication has been via email and they are quick to state the rules. I’ve even asked for a call back with no success. 20 years veteran of the “club”.
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02-18-2021
11:38 AM
All purchases were made in 2020. I was told by RW Customer Service rep that as long as I made the purchases in 2020, they would count toward 2020 companion pass.
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02-17-2021
12:33 PM
Mid December 2020 saw I was coming up a little short on points to make Companion Status. Called RW Customer Service to see what I could do to get addt’l points. Rep was very helpful in pointing me to Southwest Partners who could get me the needed points. She even held on the phone to make sure I did it correctly and told me some points may be applied in January, but not to worry. Spent about $200 at Laithwaite Wines and 1-800 Flowers. End of January I was told via email, that I was still 1500 points short. Couldn’t get anybody on phone in CS, so they just send me emails that I can’t respond to. I’m a 20+ year member. Can’t even get a call back. Didn’t have many flights for last few years due to cancer, but was looking forward to travel after COVID. Bottom line is I was told what to do; did it; but still didn’t get there.
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