02-20-2021
04:26 PM
I am very disappointed with Southwest Airlines because I was told the day before my flight that I needed a negative covid test prior to boarding the plane. I was told the state that I was entering was requiring negative tests but I was not aware that I needed one prior to boarding. When I spoke to customer service on the phone to verify, the gentleman stated that my daughter and I would NOT be able to board the plane without the negative test and to click onto the link of each states travel restrictions. I kept asking him if I needed to show proof of the test after arriving to the new state and he insisted it was PRIOR to boarding. This whole conversation should have been recorded which I have proof of date and time. My daughter and I spent half the day driving around trying to get a rapid covid test which would have been covered by insurance had I known days in advance. Not to mention it was my daughters birthday and I wasted half her day to drive around trying to locate a rapid testing center . I really don't understand why Southwest would give false information. Somebody at Southwest needs to be held accountable
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