I purchased two tickets back in Jan 2020. Unfortunately, due to covid I was unable to travel. Also the person that was suppose to go with me I have no dealings with and there are some legal issues that requires he stays away from me. I reached out to Southwest during this time and asked what would be my options. I was told that I would have to let the tickets expire and then call and request an extension for 6 months. After those six months have pasted then I could call and request to allow those tickets to be transferred into vouchers. Spoke with a Rep today by the name of Krista who did little to nothing to give me any information. She bluntly stated that "she could not speak upon what someone else have advised" and didn't even try to solve the issue. I also explained to her that the tickets were purchased on my card, under my southwest account, and she still refused to help or offer any help. In unprecedented times no one is willing trying to lose over 400 dollars. The lack of compassion, empathy, and understanding is something that I am very disappointed in SouthWest; given their entire brand is built on Servant leadership and customer service.
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