I've had the same issue. We had $800 in travel vouchers from flights and requested these to be extended. I knew that Southwest was taking $100 per traveler (total of $200) even though, as you said, our travel plans (twice) were halted due to COVID shut down. When I contacted the Travel Funds Department, I was issues only $400 back in vouchers, not the $600 that I felt they owed us. When I inquired about it, I received an email from Anne Pickwoad that basically said they extended our vouchers as a gesture of goodwill and sorry that they didn't give us the full $600 back! However, I find it ironic that they are advertising their credit card that comes with a companion pass for a year, while not taking care of their current customers. This year has been horrible for everyone, not just Southwest. I realize they have lost money, but making some of that up by not extending vouchers for some travelers, while offering to give companion passes an extra year of validity, as well as the September 7 vouchers, doesn't make anyone else want to be loyal to them. I just booked two flights on Southwest and had been given the full $600 owed back, it would have taken care of our flights totally, but instead I'm out more money again! Hope they appreciate the customers that are still flying with them. I haven't decided if I'm going to use up the airline points I've accumulated through my Southwest card with them and then never fly Southwest again or not. I've always had excellent customer service until this past year. It's sad and I think will only hurt them in the long run. Good luck.
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