Suitcase was not placed on my flight from Savannah to Nashville, TN. Reported it on 3/13/2021 at Nashville airport. Lost baggage personnel in Nashville said it has not left Savannah but it would probably arrive at 8.30 am 3/14/2021. Said I would be contacted to follow up and have not. Contacted the SW call number. They refused to contact Savannah airport SW baggage personnel but instead gave me a number 912-250-0897 that is inoperable. That is a small airport and my suitcase should be easily located with communication to a customer. Nashville personnel refused to contact SW Savannah to see if my bag was actually there on 3/13/2021. Shows the SW commitment to customer service when they have made an error.
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