04-13-2021
02:28 PM
04-13-2021
02:28 PM
Not sure how it is a wild accusation? They would not let my son retrieve his bag, (which he would have done and gotten the correct bag) they forced him on a new flight, the airport was chaotic due to various rerouted planes and they gave him no explanation for not allowing him on the plane. Perhaps if Southwest hadn't moved my son from his flight without telling him, and he didn't have to rush to a new gate to get a new flight and they had just let him back on the plane he bought a ticket for, none of this would have happened! I still feel bad for the poor guy whose laptop and bag were removed from the plane due to SW causing a situation that didn't need to have taken place.
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04-13-2021
02:09 PM
04-13-2021
02:09 PM
They were responsible for losing the bag, they should not just close a case, but take responsibility and recognize it was their fault and offer compensation. I realize they cant give personalized service, but in this situation, we did not lose or leave something behind. They made the mistake. And, for the record I know people who travel regularly as did I in a non covid world, and never have lost or left anything behind over the course of many many many years!. Doubtful one airline has 100's of thousands of things lost/misplace items. Also, if they had a system which labeled what date and flight the item came from, and followed up on missing item reports, it would seem pretty easy to connect people with their lost items.
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04-12-2021
09:14 AM
04-12-2021
09:14 AM
Honest mistakes do happen, but Southwest has done nothing to help and just sends emails in response to the claim filed that if they don't locate the bag in 30 day the file will be closed! They need to care and be accountable and reach out and they have not and that is wrong!
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Hello,
My son was on flight 2165 from San Diego (stop in Chicago) to Boston on 3/15/21. The flight was diverted to Milwaukee and passengers were instructed to get off the plane and leave their bags in the overhead bin. They could get back on the plane with their boarding pass or picture id. My son got off, and was not allowed back on as Southwest automatically booked him on a different flight, without his consent or asking him. The flight attendant had to go and get his carry on from where he described “near or above 16F where he had been sitting”. He was relieved to get his bag and left the area to find food. He went into “his” bag at that point only to realize it was in fact an identical bag that was not his!!
He returned to the gate and his original flight had just departed…with his bag. He turned in the other bag to the Southwest crew at the gate and had to rush to get to his flight. It was a mess.
Long story short, 2 passengers are without their bags due to a mistake by Southwest. Is it possible to send an email to all passengers who boarded in San Diego who were on that flight to Chicago and others then went on to Boston? I am not confident in the lost baggage system and this would go directly to the other passenger who is missing his bag…which had a laptop in it!!
Please contact me if you are missing your bag or have my sons! It is a black Swiss Gear duffel with 2 wheels and a handle.
Thank you,
Mary
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