2 Flights cancelled in 2 days--the first was the Denver blizzard, understandable. Second flight--tomorrow--is it storms in the South? It would help to understand why. I'm travelling to care for an elderly parent who underwent surgery today without a caregiver. Now arriving 2 days later, hopefully. It would help to understand why the second flight was cancelled. Due to the emergency nature of my travel, I was willing to stay on hold to try to find a better solution. Similar to another customer, I was also on-hold for >3 hours with no option for call back service after the first cancellation. Gave up after 3 hours after the blaring commercials and music--maybe adding an option without commercials would be a good idea so it is less miserable. Southwest is still my favorite, but this was disappointing.
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