I have spoken to multiple agents, in airports and through customer service phone calls and no one can tell me why this happens. Every time I’m flying as my partner’s companion, TSA pre-check doesn’t work. When I book my own flight, it works every time. TSA says to call Southwest. Southwest says to call TSA. I’ve confirmed repeatedly that my KTN and all personal information including my RR number is correct. It’s frustrating on days like today when I’ve been in a security line for an hour while my partner stands at the gate hoping I make my flight.
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