I received the following response from Southwest: We know that experiencing a technical issue onboard causes frustration and inconvenience, which is why we will use the information you provided to ensure that our Wi-Fi is working correctly. this does not at all help me. my android phone worked just fine on their wifi. Why would my ipod air not work at the same time on Southwest wifi?? need someone with IT knowledge to chime in..
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i have also placed an email as you recommended. thank you for your advice. i'm hoping there is a simple explanation that is familiar to the southwest community
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03-22-2021
02:50 PM
03-22-2021
02:50 PM
I took flights from MDW to RSW on march 10 and RSW to MDW on march 14. on both flights I could not connect to inflight movies or tv on my ipad air 3, IpadOS14.3. However, I had no problem connection on my Motorola Samsung S9, Model SM-G950U, Android Version 9. what is the issue with ipad please? My ipad air would try to connect and occassionally connect for a short few seconds and cut out. Mostly, the ipad air did not connect at all. When i say connect, i mean run movies or tv. I did have a connection to the southwest wifi signal that said connected.
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