03-25-2021
12:21 PM
Southwest makes so many awesome promises. As I am on hold they talk of being committed to their customers. Well I booked a Vacation package 02/03/2021. So Mi Beach hotel is going to be in renovations the days I booked. Southwest sent me a notification via Email. They offered me a place at Paradisus Hotel which the beach is rock no sand and cost is, $700 more then my Me Beach. But it is in San Jose, Los Cabos. I waited 259 minutes before I was connected to a Southwest Agent only so that she could put me on hold AGAIN to see if they could get me a hotel on the beach in San Lucas. Well they wanted me to pay $700 more since I didn't want to accept the Paradisus Hotel. How can Southwest even send me to a different city? I want to be near my family. I want a hotel in the same town I booked in!!! now I'm on hold AGAIN! The first agent hung up on me!!! No Bueno! I can't find a complaint phone# for Southwest. I have been flying with Southwest since I was 13yrs old. parents sent me to my Grandmother via Southwest and I'm in my 50's today. I'm pissed off!
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