I had a flight for April 2020 and canceled it in February 2020 due to the pandemic. I reached out to them in April 2020 to see if there was a possibility of a cash refund. They denied that but replied saying that they are working on policy changes that would extend my funds till 2022. They never got back to me and now when I reached out to them, they responded saying that my funds have expired as they only extended flights canceled from March 1st. It is extremely shady and unprofessional how this business was carried out. They keep sending me stereotypical messages like 'we are sorry for the misinformation provided to you by our agent but we can't refund the full ticket amount. Here is a good faith voucher of 80$ for each passenger'. It is absolutely awful how they first stole my funds by providing me misinformation and then they have the audacity to patronize me and condescendingly give me a 'keep your mouth shut' voucher. My ticket costs were >500$ and now when I can finally plan a trip after getting vaccinated, they are taking it away from me. Let's not forget that they actually got bailed out by the government and could not reciprocate the same generosity towards its customers in a time the entire world came crashing down. The true character of any business becomes apparent in these times. This has caused me a big deal of emotional duress and I will escalate the matter the best I can.
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