This is a message I sent SW: Wed 3-31-21 730 pm EST Last night at around 8:30 pm I made my boyfriend a reservation to go from PBI to Islip on April 10 and returning on April 12. I put the fee of 501.00 on MY southwest credit card. This morning he indicated that he chose the wrong weekend and could he change it to April 16 returning April 18. It indicated that the second flight was $248 less than the first one and that it would not return to my credit card but be used as a travel fund. It has not been 24 hours so I feel this is unfair. I spoke to customer relations at 4:35 pm EST and she told me that if I had “cancelled” that flight I would have gotten the refund but since I “Changed”it I would not. She said and I quote “ you had to learn the lesson the hard way” I have searched and searched your fine print and absolutely nowhere does it say if you change your flight you won’t get the credit back on your card. As I am typing this it’s STILL UNDER 24 HOURS SINCE MAKING THIS RESERVATION! He has no plans to travel to use those funds and will probably be wasted money which no one can afford in this pandemic. I beg you to put those travel funds back on my credit card as a credit. I’m am extremely upset with this situation. The average person could not possibly know that cancelling and changing a reservation are not the same since it was done under 24 hours. Your fine print does NOT have this information. Totally disgusted with Southwest.
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