I booked a guaranteed business class seat that was five times the cost of a regular seat because I was traveling with a service animal and wanted to ensure we would be able to get on/off as quickly as possible. Yet, when I boarded there were no seats available. Southwest is refusing to even partially refund me (all I asked for was the difference between the regular versus business class seat). I understand SW doesn't assign seats but if you are paying extra for medical purposes being in the first 15 rows should be fulfilled. It is as simple as checking someone's ticket/what they paid for. This policy is ridiculous and as a frequent traveler I can confidently say that I will never fly Southwest again. DO NOT PAY EXTRA FOR ANYTHING WITH SOUTHWEST. This was an absolute scam and customer service could not have handled this in a more unpleasant way. This would cost the airline, at the most, a few hundred dollars to have a happy customer who would continue flying with them for decades.
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