04-01-2021
12:50 AM
04-01-2021
12:50 AM
If you are traveling with a service animal you can request to pre board. You didn't need to pay extra to get the "business Select" ticket. With seats not being available I only see 3 ways that this happens 1. Your on a connection flight and your first flight was late and your 2nd flight had started boarding before you arrived 2. You were late to the gate at boarding 3. Southwest has flights that go from A-B-C-D also called a thru flight in this case if someone is going From A-C on the same plane they get to stay on the plane when the plane arrives at midway point B and FAs usually allow those staying on the plane to switch seats before your flight boards. In this case I occasionally see lots of thru passengers but the most i have seen was 57 (a group booking that i was apart of and another volleyball team) that was 4 years a go. Now days the most I have seen is 19 (was actually last night on a DTW-BNA-PHX route) even with this many people it won't make every seat taken. sure maybe the bulk head is full but rows 2-11 should have at least 1 seat for you if you boarded in your A1-15 group when it was called. Your welcome to Contact Customer Relations however I'm not sure there is much they can do other than document your feedback. -Blake
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