04-16-2021
12:02 AM
04-16-2021
12:02 AM
@Silveamarie1984 While I won't go out on the limb and say all FA that works for SWA is diligent about making customers comfortable and happy, I do so many that are. Hellos when you board, smiles and assisting. (This is partially for the individual that stated that she saw 2 just taking in the back) What you experienced is something that was a bit out of the ordinary, but obviously happened. I have a son-in-law that we have to purchase the extra seat card for when he flies, but we have also done the upgrade to the early board to help him get on first. I just not sure why a conversation didn't happen prior to the FA requested the girls to move. As suggested, send your complaint to customer relations and hopefully, the topic will be addressed to the FA what a more suitable protocol might be in the same situation.
... View more