04-13-2021
11:15 PM
04-13-2021
11:15 PM
I had my first vacation in almost 20 years ruined by Southwest and was just wondering if it is common practice for you guys to completely change the itinerary without telling the customer? We were never notified of any changes, we discovered them ourselves when we arrived at the airport. We arrived a full 6 hours later than we were supposed to and lost over $700 in reservations. And that doesn’t even begin to cover the physical pain it caused. And then to slap us in the face the exact same thing happened on the way home
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