04-15-2021
11:45 AM
Hello, Has anyone else had trouble with SouthWest's credit cancellation policy due to covid? I booked a flight December 2019 and unfortunately had to cancel the flight due to a military training exercise. They gave me a credit which lasts for 12 months (expires December 2020). Then Covid happens and I cannot travel anywhere and my credit (nearly $200) has now expired. I called the customer service line and she told me it's my fault (sorry I'm in the military I guess) and there is nothing I can do. Why can I not get a credit extension so I can travel with the money I gave to this company? How was I supposed to use my credit when all the airlines are shut down and we have travel bans during the duration of my credit? This would have been my first flight with SouthWest but now I am so frustrated. They stole from a Service Member and blamed Covid.
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